Colorado Springs Military Newspaper Group

Fort Carson Mountaineer

New numbers: MEDDAC takes over appointment line

By Stacy Newmann

Fort Carson Medical Department Activity Public Affairs

TRICARE beneficiaries should call 524-CARE (2273) or 526-CARE to schedule medical appointments. The 457-CARE number, which was supported by Air Force funding, is being phased out early next year.

Fort Carson Medical Department Activity has taken over the two local appointment lines.

“By maintaining the number, we ensure continuity and quality of care to make an appointment that will get our beneficiaries to their patient-centered medical homes,” said MEDDAC Commander Col. Jimmie O. Keenan.

Although the phone number prefix has changed, all features and menus within the CARE line remain the same.

Because Fort Carson MEDDAC owns the new numbers and hosts the new system onsite, there are other benefits.

“This will ensure reliability and shorten response times to technical problems,” said Maj. Roby Randall, MEDDAC Information Management Division chief. “The collaboration and cooperation between the Army and Air Force medical commands will save the taxpayers $55,000 a year.”

Beneficiaries calling the 457-CARE number in December will hear a message about the new 524/526-CARE line and then will be forwarded to the correct number. In January, the old line will simply play a message about the new numbers and by February it will be shut off.

Continuity and uninterrupted service is the focus, Keenan said.

“We truly want to ensure we do all we can each and every day to care for America’s sons and daughters by reducing confusion and the hassle of accessing health care,” she said.

In addition to calling the two local lines, beneficiaries can make appointments anytime online. Register at http://www.tricareonline.com.

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