By Peterson Military Personnel Section
PETERSON AIR FORCE BASE, Colo. — To better serve its customers and combat long wait times, the 21st Force Support Squadron’s military personnel section is now making ID card and Defense Enrollment Eligibility Reporting System appointments through a web-based appointment system.
The online system is meant to alleviate long wait times by guaranteeing customers a certain appointment time without the customer having to wait in the MPS prior to their scheduled time. Customers are now able to schedule an appointment to come into the MPS at their convenience.
All members eligible for an ID card, including all branches and ranks, may use the appointment system. Appointments can be made in 30-minute blocks from 8 — 10:30 a.m. or 1 — 3:30 p.m. One appointment may be made for every two ID cards. For example, if an active duty member needs to update his ID card along with his spouse and child, the member will need to make two appointments to accommodate all three people to guarantee enough time for the appointment and to ensure appointments throughout the day remain on schedule.
Members will need to be prompt and arrive on time to their scheduled appointments. If the member is more than five minutes late to a scheduled appointment, he will have to either reschedule or sign in as a walk-in customer. The MPS will track no-shows and notify commanders of trends, so members must make sure to cancel appointments if they cannot make scheduled times. The MPS also asks that appointments are made no earlier than 24 hours in advance. Members need to keep in mind that appointments that go unfilled (i.e. no-shows) take available times away from other people who need them.
During the appointment time frames, two terminals will remain open for walk-ins and two terminals will be dedicated to appointments.
The appointment system can be accessed through the 21st FSS website under the military personnel section tab at www.21fss.com or directly at https://rapids-appointments.dmdc.osd.mil. Appointments for the Peterson MPS can easily be found by inputting the state and location of the MPS. Instructions and specific information can be found on the welcome page.
All customers should have two valid, unexpired forms of ID when coming to the MPS for a new ID card (only one form needs to have a photo). If a customer’s ID card is not expired, it may be used as a form of identification, using a driver’s license as the second. If the ID card is expired, customers will need two other forms of ID. One can be a driver’s license (as long as it does not have a hole punched in it) and the second form can be a birth certificate, social security card or other form issued by state or federal government. For a list of acceptable forms of ID, go to www.21fss.com and review them under the military personnel section tab.
For information about the appointment system, contact Ms. Roxanne Brennan at 556-0007 or 2nd Lt. Amanda Werling at 556-0008.