By Susan A. Merkner | U.S. Army Installation Management Command
JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas — Army personnel whose Common Access Cards (CAC) are expiring before Sept. 30, 2020, may update their cards online.
Eligible cardholders may log onto ID Card Office Online at https://pki.dmdc.osd.mil/self_service/ to update the certificates on their CACs, uniformed services ID card and volunteer logical access credentials within 30 days of the expiration date.
The DOD approved the temporary changes April 16, 2020, as a safety measure during the coronavirus pandemic.
“The continued operation of ID card facilities is an essential DOD mission,” said Michael C. Klemowski, chief, Soldier programs branch, Soldier programs and services division, Installation Management Command.
“We can help maintain health and safety standards by reducing the number of visits to ID card offices for basic actions such as renewing expiring credentials,” he said.
Without the change, users who are teleworking would lose access to DOD networks, systems and email, and would be required to visit a DOD ID card office in person for a new card.
Cardholders who have updated their cards online will maintain access to the gates and post facilities, such as the Exchange and Commissary, and Directorate of Family and Morale, Welfare and Recreation programs.
ID cards may be updated online within 30 days of expiration. For example, a card expiring May 30, 2020, may be updated no sooner than May 1, 2020.
Online updates will not work for cards that already have expired.
The new measures are in place through Sept. 30, 2020, and may be extended depending on the scope of the coronavirus national health emergency, according to the DOD.
For additional information, including step-by-step instructions, visit https://www.cac.mil/coronavirus.