By Airman 1st Class Jonathan Whitely | 50th Space Wing Public Affairs
SCHRIEVER AIR FORCE BASE, Colo. — The 50th Comptroller Squadron operates their mission daily to ensure Schriever Airmen have the highest quality of customer service possible, even during a pandemic, The unit’s Airmen wear masks and maintain social distancing while in the office to minimize the risk of spreading or contracting COVID-19.
“We’re 100 percent on board with all of our services,” said Master Sgt. Jonathan Mollison, 50th CPTS superintendent. “Our job is to provide world-class customer support and that’s exactly what the team’s been doing.”
The team supports Airmen from the start when they in-process the base, to ensure they get paid properly and process their travel vouchers in addition to providing budget analysis among many other tasks.
“When a new member comes in, separates or retires – those are major life events,” Mollison said. “We have to make sure we pay everyone, every dime, on time and make sure they’re paid right.”
The squadron is operating primarily by appointment; however, walk-ins are still allowed.
“We’re always going to need support on the financial side of things,” said 2nd Lt. Laura Pulliam, 50th CPTS financial operations flight commander. “People will always need to get paid and some things we can’t do virtually. We need to make sure Airmen can still come in so we can take care of them. Our mission won’t stop because of a pandemic.”
The squadron has implemented “skeleton crews” to minimize risk to Airmen.
“We’re minimizing manning to make sure our Airmen are healthy,” she said. “We’ve cut down the number of Airmen who come into the office daily, but those who stay at home are still working.”
The squadron organizes its shifts so there is always at least one person in each specialty working to support the full range of comptroller functions.
“We’re here to take care of Airmen,” Pulliam said. “It’s important we continue operations to minimize hardships, now more than ever with the stop movement. There’s confusion and we’re here to clear that up and provide a sense of security.”
The unit takes pride in its quick action. Even if the Airman required for assistance is teleworking, they will still provide the highest quality customer service possible.
“Extensive, over-communication is what’s leading us to success,” Mollison said. “We host weekly meetings among the flights and [within] the squadron to make sure we’re staying on the same page and if there’s something [the Airmen] can’t accomplish, they can pass it on to another member who knows what to do.”
The duty of the unit is not taken lightly. Their mission statement is “To provide timely and accurate financial decision support and customer service to Team Schriever, enabling flawless command of space and cyber systems while developing Air Force Leaders.”
“Our Airmen have showcased a really high level of professionalism and dedication during this pandemic,” he said. “They’ve done a great job adapting to this different environment we’re working in and feeling out the new ‘norm.’”
To schedule an appointment with the 50th CPTS, call 719-567-2010 or email firstname.lastname@example.org.