By Marcus Hill | 50th Space Wing Public Affairs
SCHRIEVER AIR FORCE BASE, Colo. — To help Airmen with financial matters, the 50th Comptroller Squadron is set to launch the Air Force Comptroller Services Portal July 13 at Schriever Air Force Base, Colorado.
Previously, Airmen entered the finance office with account issues. Now the portal, an online platform, will fulfill most common issues and allow Airmen to submit requests for assistance with items like military, civilian and travel pay, without having to leave home.
Second Lt. Laura Pulliam, 50th CPTS financial operations commander, said CSP will provide convenience for Airmen.
“Instead of walking in, the member has the ability to do everything online,” Pulliam said. “Right now, we have a customer service dot org [email] where people can submit questions, inquiries or attach documents. The goal of CSP is to take that away so we don’t have to work around an email and the member wouldn’t necessarily need to come in.”
Airmen do not need VPN to access CSP, but do require their Common Access Card, if they’re using a personal computer.
Tech. Sgt. Jon Carlos Candelario, 50th CPTS flight financial operations chief, said submitting a request won’t vary much from the old method, but CSP saves them time since they aren’t required to come in to submit a request.
“[Airmen] identify what the problem is via the portal and we’ll do our homework on our side,” Candelario said. “[We’ll] upload any required documentation we need to complete for the customer and then we take appropriate action.”
Pulliam added Airmen don’t have to worry about others accessing their information from the site.
“It’s safe for [Airmen] to enter personally identifiable information,” she said. “That’s for the ease of the member concerned. It’s safe if they want to put a confidential document on there.”
Candelario and Pulliam said the portal allows Airmen in 50th CPTS to better track submissions through the portal to ensure Airmen handle request.
“We take that documentation, make sure it gets uploaded, notify the customer it was processed and close it out after it was successfully processed,” Candelario said. There’s transparency throughout the process, and it’s a good way for us to maintain contact with the customer.”
The CSP also allows Airmen to have the ability to provide additional transparency.
“The customer can see the status of their request in their profile of the inquiry they sent,” Pulliam said. “They can see behind-the-scenes what’s happening.”
For additional information about the CSP, contact 719-567-2010.